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GoldMine CRM (discontinued)

GoldMine CRM (discontinued)

Overview

What is GoldMine CRM (discontinued)?

GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product…

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Recent Reviews

Great product!

9 out of 10
April 24, 2020
Incentivized
We used GoldMine in a unique way. We retrofitted the product for our admissions process. This worked really well and was easy to use. The …
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Novice GoldMine Review

4 out of 10
December 29, 2014
We use GoldMine to support undergraduate recruitment at Houghton College. It serves as our CRM. It is mostly used in the admission office …
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Pricing

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Cloud Based

$65

Cloud
per month per user

On-Premise - multi-user

$1,992

On Premise
one-time fee 3 shared users (includes 1 year of support)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goldmine.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $65 per month per user
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Product Demos

How to track Customer Service activity with GoldMine CRM software

YouTube

Demonstration of GoldMine Web - How to access GoldMIne CRM via the Web and your Phone

YouTube

GoldMine Premium Edition Demo, Part 3 (Final)

YouTube

GoldMine Premium Edition Demo, Part 2

YouTube

GoldMine Premium Edition Demo, Part I

YouTube
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Product Details

What is GoldMine CRM (discontinued)?

GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.

GoldMine CRM (discontinued) Integrations

GoldMine CRM (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo

Frequently Asked Questions

GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.

GoldMine CRM (discontinued) starts at $65.

Reviewers rate Support Rating highest, with a score of 7.8.

The most common users of GoldMine CRM (discontinued) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(43)

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Daniel Lampkin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We originally used GoldMine as a full CRM System, for everything from customer contact information, sales, and technical support ticketing. Since our acquisition by another company, we have moved to a new support ticketing system, but still use GoldMine for everything else. It has been an invaluable tool.
  • Organizing trouble tickets or "cases" in customer profiles. They are associated with the customer, so you can go into any customer record and click the cases tab and sort them by any of their columns.
  • The dashboard is invaluable as a support technician. It allows me to find my trouble tickets and sort them by the date they were last updated, allowing me to continuously follow up on older ones as time goes on.
  • The integration of companies, contacts, and cases is essential, as it allows our departments to access the same pools of information efficiently.
  • GoldMine can get quite slow when you stuff it with thousands upon thousands of records, like we have.
  • Navigation with the mouse is awful, more often than not if you try to scroll up and down a list of items within a company record instead of the list, moving it switches to another customer record.
  • Integration with Outlook could be cleaner. A lot of times I have found myself having to refresh the GoldMine connection to attach emails.
It's great for older companies that have lots of customers, and who have multiple departments working together, but is optimized for a single central office environment. Requires virtualization if everyone works remotely.
Also, this would be overkill for a smaller or newer company. There are smaller more lightweight CRM systems out there that would be appropriate for that.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
GoldMine being used by several departments in our business from the development team who contact customers to our sales team who refer to GoldMind when going into a sale with a customer. It addresses our record keeping for liaising with customers. Our BDT team can log when they call, so they aren't annoying anyone!
  • Reminders for calling contacts.
  • Remote access capabilities - staff can look back on notes before meeting.
  • More modern design - looks a little aged.
  • Easier API integration.
GoldMine is excellent for large scale contact record keeping. We have tens of thousands of records, and it handles this just fine. It has an SQL back end. It's well suited for call center agents who need reminders of who to call and when, plus what was said in the previous conversations. I would say it's less appropriate for project managing. Once our sale has moved from sales to installation, we use other applications for this.
May 17, 2018

Goldmine Review

Skylar Davis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is used across the whole organization as a CRM. We log all customer calls and activities in the system. It allows anyone at the company to see the entire history of a customer and all interactions with the customer by tracking calls and emails.
  • Easy to edit. You can always edit any entry after the interaction which helps with accuracy and allows you to add as much detail as you could ever want.
  • Integrates with outlook so all emails are logged automatically.
  • You can set alarms and reminders easily.
  • You can track all personal history or scheduled interactions easily with a calendar.
  • The email integration slows down your email software.
  • It crashes frequently.
  • A person can easily forget to log a call with a customer.
  • If you do not complete a scheduled interaction, it adds all them up so it can lead to someone being overwhelmed with scheduled interactions.
It is well suited for a simple CRM and can provide a lot of data. The reports are cumbersome though and I didn't know of any way to save reports or export them to another software.
Jan Posthumus | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
GoldMine is currently being used to manage contacts.
  • Easy to use
  • Easy to configure and add new tabs and fields
  • Easy to install and maintain
  • Concurrent license structure allowing for multiple user accounts
  • Great online community to help solve problems and exchange ideas
  • Product looks dated
  • Mobile integration has always had issues in working properly and syncing correctly
  • Slows down depending on the amount of users using the system. Would not recommend the product for large businesses
The answer would be dependent on the requirements. If GoldMine is to be used as a contact management system for a small business then yes, I would recommend it.
December 29, 2014

Novice GoldMine Review

Ryan Spear | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
We use GoldMine to support undergraduate recruitment at Houghton College. It serves as our CRM. It is mostly used in the admission office although select others are able to access components of it including coaches and academic support staff. It allows us to keep a record of our interactions with prospective students from the point of inquiry to enrollment.
  • Customizable - can create new fields and tailor the experience to what you would like it to be (with a little experience, that is).
  • Inexpensive - affordable for a small institution to use.
  • Requires extensive on-campus support - while there is access to dedicated support-staff, for GoldMine to function well, you need staff both within the admission office as well as in IT to support it (rather than just relying on off-site support). Has it's advantages and disadvantages.
  • Steep learning curve - to become proficient at getting GoldMine to do its "fancier" features, it requires a fair deal of learning. There is OK documentation on there in both in terms of official manuals as well as user-created resources.
  • Clunky - requires a lot of hand-data entry (can use "third-party" tools like GoldBox but that also requires fairly advanced know-how to run successfully). Calling functionality is quirky; mass-emailing is buggy (does integrate with Constant Contact but only one-direction - can "download" data/feedback but not automatically upload email lists).
If you're on a tight budget and have dedicated staff that understand the needs of admission, then GoldMine might be a good choice. Otherwise, it feels a bit "old." Granted, that could be just the reviewer in question not being very proficient. Also, new releases require down-time and can take perhaps a half-day to a full-day of all staff being "out" of the system to make happen. For instance, there is a bug in the mass-emailing features in the 2013.1.0.298 where it crashes after sending bulk emails. Would require an update to address this.
Gary Perkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
GoldMine has been used by the whole team since we started the company back in 1998. Originally, I had used it from 1996 when the first Windows version was released. It is used by Sales, Customer Service and our consultancy team to manage all activities with clients and prospects. Finance use it to chase up clients and to understand if there are any sensitive issues they need to be aware of. In my view, it was probably the first real integrated CRM system.
  • GoldMIne is great as a telesales sales tool since you can call and progress calls very quickly, we regularly are able to make 90+ calls per day since it is fast and in my view easy to use (it does need some training to get the most out of it)
  • It still has its own integrated email system, although it works with MS Outlook, but this means everything can be in one place, surely what CRM is all about?
  • Customising GoldMine is also in my view pretty straightforward and if you have ever used a CRM before, reasonably easy and quick to pick up.
  • Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
  • The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
  • Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information
In my opinion, GoldMine works well in telesales, telemarketing and general sales and marketing where there are large number of customers and prospects. Its really good, if you don't want to invest in MS Outlook, since you have an in-built email tool, which is pretty good.

Although it has a customer service module for logging of case or tickets, I'm not sure if this is powerful enough or flexible enough. However, in a sales and marketing role, with lots of data it is pretty good and robust. More importantly, it is very fast and I've compared it to other CRM tools, and still think Goldmine is fast in this sort of role.

The biggest issue I suspect is that like a lot of off-the-shelf CRM system it can look a bit daunting from the outset, but with an hours training, you should be up and running, certainty that's what we've found over the years with new starters.

That is the key point I think, GoldMine users that have been trained well, regularly return to the product.
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